Last updated 03/12/24

Our Privacy Policy outlines how Whitelabel AI collects, stores, uses, discloses, and processes information about you as part of our business activities, including through websites that link to this notice (such as Whitelabel.ai), the “Whitelabel AI Platform,” our software-as-a-service offering, as well as our marketing and sales initiatives (collectively referred to as our “Services”). It also provides essential details regarding your privacy rights.

1. PERSONAL INFORMATION WE COLLECT

  1. PERSONAL INFORMATION WE COLLECT.

    1. We collect information that, either alone or in combination with other data in our possession, could identify you (“Personal Information”) as follows:

      1. Personal Information You Provide: We may collect Personal Information when you create an account to use our Services or communicate with us.
      2. Communication Information: If you engage with us, we may collect your name, contact details, and the content of any messages you send (“Communication Information”).
      3. Payment Information: When you make a purchase or subscribe to our Services, we may collect billing information, such as your credit card number, expiration date, and billing address, or utilize a third-party payment processor to handle your payments (“Payment Information”).
      4. Personal Information We Collect Through Our Social Media Pages: We maintain posts on social media platforms like YouTube, LinkedIn, and X (“Social Media Pages”). When you interact with our Social Media Pages, we collect any Personal Information you voluntarily provide, such as contact details (“Social Information”). Additionally, the hosting companies for these Social Media Pages may supply us with aggregated data and analytics related to their usage.
      5. Personal Information We Receive Automatically From Your Use of our Services: When you visit, use, or interact with our Services, we may receive information about your visit, usage, or interactions (“Technical Information”), including the following: You can disable cookies if you prefer not to receive them or set your computer to notify you whenever cookies are being used. To do so, you will need to modify your browser settings (such as Chrome, Safari, Firefox, Edge, or other browsers). There are also software solutions available that manage cookies for you. However, rejecting cookies may limit the features and functionality of our Services.
        1. Log data: This is information automatically sent by your browser when you visit our Site (“Log Data”), which includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and how you interacted with the Site.
        2. Usage data: We may collect details about your use of our Services automatically, such as the types of content you view or engage with, the features you use, your time zone, country, access dates and times, user agent and version, device type, connection type, IP address, and similar information.
        3. Device information: Includes the name of your device, operating system, and browser. The information collected may vary depending on your device type and its settings.
        4. Cookies: Cookies are small strings of information that websites transfer to your computer for identification purposes. They can track your activity on the website, helping us to understand your preferences and improve your experience. Cookies are also used for functions like remembering your login credentials for our Services. In addition to cookies used by Whitelabel AI and our service providers, some cookies are placed by third parties such as Google (for analytics, as described below). These third-party cookies are not under our control, so you should review the third-party service providers' websites for more details. By using our Services, you consent to the use of cookies for the following purposes:
          • Essential Cookies: These are necessary for enabling you to navigate the website and use features such as accessing secure areas.
          • Performance and Analytics Cookies: These include cookies such as Google Analytics that track the pages you visit and the content you access, allowing us to determine popular content and enhance website performance. These cookies primarily collect aggregate and anonymous statistical data, but they may capture minimal identifiable information, such as order IDs.
          • Functional Cookies: These remember choices you make, such as language preferences or your region, personalizing your visit. These cookies are automatically deleted when you close your browser or the session ends.
      6. Customer Support Information: When you reach out to us for customer support, feedback, or inquiries, we may collect your name, email address, phone number, and any other details you provide or that we request to assist or resolve your issue (“Support Information”).
      7. Analytics: We may use various online analytics tools that rely on cookies to help us analyze user behavior and improve your experience.
      8. Online Tracking and Do Not Track Signals: Our website does not currently respond to “Do Not Track” (“DNT”) signals and operates as outlined in this Privacy Policy, regardless of whether a DNT signal is received.

    2. The following table provides additional details about (1) the categories of Personal Information we collect (as defined above), (2) the sources of that Personal Information, (3) how we use each category of Personal Information, and (4) how we disclose it. These disclosures do not restrict our ability to use or disclose information as described above.

      Category of Personal Information Sources of Personal Information Use of Personal Information Disclosure of Personal Information
      Social Information Collected from you when you interact with our Social Media Pages. Used for analytics and communication purposes. Disclosed to our Affiliates.
      Payment Information Collected directly from you. Used to process payments via third-party payment processors. Disclosed to Affiliates and third-party payment processors.
      Communication Information Collected directly from you. Used for providing our Services and responding to inquiries. Disclosed to Affiliates and service providers.
      Technical Information Collected from your interactions with our Services. Used for analytics and fraud prevention. Disclosed to Affiliates and analytics providers.
      Support Information Collected from you while providing support. Used for support, improving Services, and responding to inquiries. Disclosed to Affiliates.

2. HOW WE USE PERSONAL INFORMATION

  1. We do not sell your Personal Information.
  2. We may use Personal Information for the following purposes:
    1. To provide, administer, maintain, improve, and analyze our Services;
    2. To provide support services;
    3. To communicate with you, including discussions about using the Whitelabel AI Platform;
    4. To develop new features and services;
    5. To prevent fraud, criminal activity, or misuse of our services, and to ensure the security of our IT systems, architecture, and networks; and
    6. To comply with legal obligations, legal processes, and to protect our rights, privacy, safety, or property, and that of our Affiliates, you, or third parties.
  3. Aggregated Information: We may aggregate Personal Information to analyze the effectiveness of our Services, improve features, and share general user statistics with third parties, publish aggregated data, or make it publicly available.

3. DISCLOSURE OF PERSONAL INFORMATION

In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless required by law, including but not limited to the following situations:

  1. Vendors, Service Providers, and Subprocessors: To support our business needs and perform certain services, we may share Personal Information with vendors, service providers, and subprocessors, including those providing hosting, cloud services, event management, email communications, advertising, marketing, and web analytics. These parties will access, process, or store Personal Information based on our instructions.
  2. Business Transfers: If we are involved in a strategic transaction, reorganization, bankruptcy, receivership, or transition of services to another provider (collectively, a “Transaction”), your Personal Information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or Affiliate as part of the Transaction, along with other assets.
  3. Legal Requirements: We may share Personal Information as necessary to (i) comply with legal obligations, including national security or law enforcement requirements, (ii) protect our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect personal safety, or (v) protect against legal liability.
  4. Affiliates: We may share Personal Information with our Affiliates (entities that control, are controlled by, or are under common control with Whitelabel AI), which may use the Personal Information consistent with this Privacy Policy.
  5. Other Users: Certain actions you take may be visible to other users of our services.

4. REQUEST FOR ACTION

  1. To request access, deletion, rectification, restriction, or portability of your Personal Information, contact us at [email protected]. We reserve the right to limit our facilitation of such requests to what is required by applicable law.
  2. To protect your Personal Information from unauthorized access, deletion, rectification, or restriction, we may require you to verify your identity before processing your request. If we cannot verify your identity (and, where applicable, proof of residency)

5. SECURITY