Below are a series of FAQ’s to help you should you need it:

Q: Help, I’ve messed up and want to stop people accessing the link immediately but don’t want to loose everything?

A: Never fear - simply click on the loop you are worried about select ‘Pause Access’ Feel free to check by copying the link and your won’t be able to access the loop.

Q: Help, I’ve missed a file/added a file I didn't mean to add? How do I edit a loop?

A: Click on the loop card, you can edit anything within the loop except the disclaimer (we are working on this). Hitting save updates this instantly.

Q. Help, My file definitely has information in it but loop doesn’t seem to be ‘see’ it?

A: This may be due to the format of the file, you could try reprocessing it but for more support send it on to [email protected] and we can take a look and see what might be happening. Just include your name and organization and we will follow up with you.

Q. I want to add a different file type to PDFs?

A. Absolutely - we want you too as well - be rest assured we are working on this and will keep all our clients up to date on our developments. We are looking as CSV’s next but if you have another pressing need - please let us know.